Absolute Counselling

Privacy Policy

This privacy policy is used by Claire Goodwin, the information collected from my clients using Absolute Counselling, Absolute Beauty ‘inside & out’.  I am a registered data controller with the Information Commissioner’s Office ICO.

Collection and Storage of Information

I collect and hold 3 types of client data in my practice/salon. These are:

  1. Client contact details, date of birth and doctors details  – these are hand written in a book. These details are stored in a fireproof lockable cabinet. I keep your contact number in my smart phone. This information is collected so I can make contact with you regarding your appointment.
  2. Occasionally very brief hand written notes may be made. These are not a word for word account of the session, more to remind me of our work together. There is no identifying material in them. These notes are kept separate from contact details.
  3. I will keep in your email address in my gmail account. This will only be used for making contact with you, regarding your appointment. No personal information is stored on my website other than that to momentarily collect and send enquiries to my email account.

 

Sharing information

Information collected will not be passed to any third party. It is solely collected for Absolute Counselling and Absolute Beauty ‘inside & out’.  Other than the following exceptions:

  1. Immediate risk of substantial harm to self or others.
  2. A legal requirement, e.g money laundering, terrorism or trafficing.
  3. A court order from a circuit court judge ordering disclosure.
  4. If you specifically ask me to disclose to someone i.e GP, Solicitor or another service. You would then be asked to sign a consent form and you will have the opportunity to read the letter before I send it.

Private Clients – Right to Access

I will keep your notes for seven years after the end of your work with me, at this point they will be shredded and destroyed.  You have the right to ask about and see any information I keep about you. You have the right to ask to amend any information that you deed to be inaccurate.

 

Therapy work via a third party or EAP

For clients introduced via a third party your information will be collected in one of two ways:

  1. The company who I contracted with, will be responsible for your records. Therefore they will be responsible for any data information requests.
  2. where by a company makes a referral, I will be responsible for your personal data. Therefore I will follow my procedure as if you were a private client.

 

Right to be forgotten

You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to original purposes, or of you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to  retain.

 

Data Portability

As that client, you have the right to receive your personal information which you previously provided, also you have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, that data “controller” is Claire Goodwin Absolute Beauty ‘inside & out’ and Absolute Counselling. 2018

Location:
Absolute Counselling
201 Trench Road
Trench
Telford
TF2 7DX

Tel: 01952 677 222
Mobile: 07875 485 416

Coronavirus update - 18th June 2020

I would firstly like to wish you and your family well. The last 3 months have been an incredibly difficult time for all of us. I hope you’re starting to see light at the end of the tunnel.

Welcome back procedure

The government has set the earliest date of the 4th July for beauty therapist to return to work, this is dependant on the R-rate staying below 1. They are yet to provide guidelines for how we might work yet. However, in the interim I have started to put together my Covid secure working practice.

All Clients

When you arrive, prior to entering the therapy/treatment room I will take your temperature as long as this is in the range of normal you will be able to enter the building. Next you need to sanitise your hands (this will be provided.)  Please do not bring unnecessary items in with you i.e coats, handbags etc. No drinks will be provided and the use of the bathroom will be unavailable for the foreseeable future. Bacs payments preferred however cash will still be accepted. My bank details are Absolute Spa @ Telford Whitehouse LTD, account number 89168413 sort code 090127.

Counselling Clients

Over the last few months, I have continued to offer counselling via phone and remotely.  From Mid June I will resume seeing clients Face-2-Face, however, phone and online counselling will remain part of my practice.

Beauty Clients

Things may look and be done a little different whilst we continue to live with Covid-19.

All towels will be fresh for each client and disposal couch covers will be used.

I will be wearing extra PPE than normal. This may include a mask, a face shield, gloves and disposal apron.  You will need to wear a mask, please bring your own. If you forget yours I will be able to provide you with a disposal one for a  small charge of £1.00.

Symptoms of Covid-19

If you or your family show any signs of Covid-19 you MUST NOT attend your appointment and self-isolate. There will no cancellation fee at this time.

Ultimately I want to keep myself, you and our families safe. Thank you for your continued support.

Stay Safe and Sane.
Claire